1. Introduction

SkyHaus Aerials LLC ("SkyHaus Aerials," "we," "us," or "our") is a real estate photography and drone services company based in San Antonio, Texas. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at skyhausaerials.com, contact us, or use our services — including aerial drone photography, ground photography, and related real estate media services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you book a service, contact us, or request a quote. This may include:

• Full name and business name
• Email address and phone number
• Property address and service location details
• Payment information (processed securely through third-party processors)
• Scheduling preferences and service notes

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on our site
• Referring URLs and click data

This data is collected through standard web technologies including cookies and analytics tools such as Google Analytics.

Information from Third Parties

We may receive information about you from real estate platforms, referral partners, or agents who recommend our services on your behalf. We handle all such information in accordance with this policy.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and fulfill photography and drone service bookings
• Process payments and send receipts or invoices
• Communicate with you about your booking via automated confirmation, preparation, and reminder messages
• Deliver completed photos and media assets
• Respond to inquiries and provide customer support
• Send follow-up communications related to your service experience
• Improve our website, marketing, and service offerings
• Comply with applicable law, regulations, and FAA requirements
• Detect and prevent fraud or misuse of our systems

We do not use your information for purposes incompatible with those listed above without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We share information with trusted third-party vendors who assist us in operating our business, including:

• Booking & CRM platform (DroneSuite360 / GoHighLevel) — manages bookings, automated communications, and client records
• Payment processors — used to securely handle transactions
• Email and communication platforms
• Cloud storage and file delivery services
• Pixieset — our photo gallery delivery platform, used to host and deliver completed photo galleries to clients. Pixieset may collect usage data when clients access their gallery. Please review Pixieset's Privacy Policy at pixieset.com for details.

These providers are contractually required to keep your information confidential and use it only to perform services on our behalf.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of SkyHaus Aerials, our clients, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Photography, Drone Footage & Content Rights

Our services involve capturing aerial and ground photography of properties and real estate. Please be aware of the following:

• All photography and drone footage is captured at the direction and with the authorization of the client or their authorized representative (e.g., listing agent or property owner).
• SkyHaus Aerials operates in compliance with FAA Part 107 regulations. Flight operations may be subject to FAA record-keeping requirements.
• Media delivered to clients is for agreed-upon business use, including MLS listings, marketing, and related real estate promotion.
• SkyHaus Aerials retains the right to use select portfolio images for marketing, website, and social media purposes unless the client requests in writing that their property be excluded. We will not use images in ways that disclose private or sensitive information about property owners.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active booking records: retained for the duration of the service relationship
• Completed booking records and invoices: retained for a minimum of 5 years for tax and business record purposes
• Email and communication records: retained for up to 3 years
• Website analytics data: retained per the retention settings of our analytics provider

You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect website functionality, including the online booking system.

• Essential cookies — required for core website functionality and online booking
• Analytics cookies — used to understand how visitors interact with our site (Google Analytics)
• Marketing cookies — used to measure the effectiveness of our advertising campaigns (Google Ads)

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our booking and CRM systems use encryption and access controls to secure your data.

However, no method of electronic transmission or storage is 100% secure. In the event of a data breach that may affect your rights, we will notify you as required by applicable law.

9. Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to our legal retention obligations
• Opt-out of marketing — unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us directly
• Data portability — request your data in a portable format where technically feasible

To exercise any of these rights, contact us using the information in Section 13. We will respond within a reasonable timeframe.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete that information.

11. Third-Party Links

Our website may contain links to third-party websites such as social media platforms, payment processors, or real estate listing services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When changes are made, we will revise this page accordingly. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out:

SkyHaus Aerials LLC
13423 Blanco Rd Unit #3291
San Antonio, Texas 78216
Phone: (210) 972-5244
Website: skyhausaerials.com

For booking-related privacy questions, you may also reach us through the contact form on our website.