Information We Collect

Depending on how you interact with SkyHaus, we may collect the following categories of information:

• Contact and identity information, such as your name, business or brokerage name, email address, phone number, and similar contact details.
• Booking and project information, such as property or job-site address, service selections, appointment details, access instructions, client notes, project contacts, construction-site information, and requested deliverables.
• Transaction and billing information, such as invoice details, amounts, payment status, tax-related information, refund or dispute records, and limited payment metadata. Payment-card details may be collected and processed directly by a payment processor rather than stored by SkyHaus.
• Communications, such as emails, text messages, contact-form submissions, support requests, approvals, complaints, feedback, and other correspondence.
• Call information, including call metadata and, when notice is provided, call recordings, transcripts, summaries, and information communicated during the call.
• Website and device information, such as IP address, approximate location derived from IP, browser/device type, pages viewed, referring pages, timestamps, clicks, and similar analytics or diagnostic information.
• Media and project content, such as photographs, videos, floor plans, boundary information, client-supplied graphics or surveys, and information visible or supplied in connection with a property or construction project.
• Consent and preference records, such as transactional or marketing communication choices, unsubscribe requests, privacy requests, portfolio-use opt-outs, and evidence of agreement acceptance.

How We Collect Information

We may collect information:

• directly from you when you contact us, submit a form, book a service, provide access details, make a payment, participate in a call, or communicate about a project;
• from an authorized representative, such as a real-estate agent, property owner, brokerage, contractor, developer, project manager, or other person arranging services;
• automatically through website technologies, logs, cookies, analytics, security tools, and advertising measurement technologies;
• from service providers that support booking, communications, payments, gallery delivery, editing, analytics, advertising, storage, maps, AI-assisted processing, or other business operations;
• from public or commercial sources when reasonably necessary to verify property, parcel, business, or project information.

How We Use Personal Information

We may use personal information to:

• respond to inquiries, prepare quotes, schedule appointments, confirm access, and provide requested services;
• create, edit, process, deliver, archive, and support photography, video, drone, floor-plan, construction, and related media projects;
• create and administer Orders, invoices, payments, refunds, credits, disputes, tax records, and other business records;
• send service-related messages such as confirmations, reminders, access questions, order updates, delivery notices, account notifications, and support responses;
• send marketing or promotional communications when the recipient has provided any consent required for that channel, and honor opt-out requests;
• record, transcribe, summarize, route, or analyze calls and messages using human and automated/AI-assisted systems for service, documentation, quality assurance, fraud prevention, and operational improvement;
• operate, maintain, secure, troubleshoot, analyze, and improve the website, booking system, communications, and services;
• measure advertising effectiveness and understand how visitors reach and use the website;
• protect SkyHaus, clients, users, and systems from fraud, abuse, security incidents, payment disputes, or unlawful activity;
• comply with tax, accounting, FAA, court, regulatory, legal-process, and other applicable obligations;
• establish, exercise, or defend legal claims and preserve information subject to a dispute, audit, investigation, or legal hold.

Service Providers and Other Disclosures

SkyHaus uses third-party providers to operate the business. Depending on the service, personal information may be disclosed to providers that support booking/CRM, communications, phone/AI systems, payment processing, photo/video editing, floor-plan processing, cloud storage, gallery delivery, website hosting, analytics, advertising measurement, maps, accounting, or similar business functions.

We provide these parties information reasonably necessary for the function they perform and expect providers handling personal information for us to use appropriate safeguards consistent with their role and applicable agreements or law.

We may also disclose information when reasonably necessary to comply with law or legal process, respond to government or regulatory requests, protect rights or safety, investigate fraud or abuse, resolve payment disputes, or in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

SkyHaus does not sell personal information in exchange for money and does not knowingly sell sensitive personal data. Some analytics or advertising technologies can involve disclosures that certain privacy laws define more broadly as targeted advertising, sharing, or a “sale,” even when no money is exchanged. Where an applicable law gives you an opt-out right for that processing, SkyHaus will provide or honor an applicable method for exercising that right.

Payments

Payments may be processed through third-party payment providers. SkyHaus may receive transaction identifiers, payment status, amount, card type or limited card metadata, billing details, and dispute/refund information, but full payment-card numbers may be collected directly by the processor rather than stored by SkyHaus.

Payment providers process information under their own privacy and security practices. SkyHaus retains transaction and accounting records as reasonably necessary for business, tax, dispute, and legal purposes.

Calls, Recordings, Transcripts and AI-Assisted Communications

Calls with SkyHaus may be recorded and transcribed after notice. If a call is recorded, the recording, transcript, summary, and related metadata may be used to handle the inquiry, document service requests, improve service quality and internal workflows, resolve disputes, detect abuse, and support business operations.

SkyHaus may use automated or AI-assisted systems to answer calls, generate transcripts or summaries, classify inquiries, assist with responses, or route information. These systems may process information you provide during the interaction. Automated systems do not replace the controlling written Order or Client Service Agreement for project-specific commitments.

If you do not wish to continue a recorded call, you may end the call and use another available SkyHaus contact method. Recording practices remain subject to applicable law.

Text Messages, Email and Communication Choices

SkyHaus distinguishes service-related communications from marketing/promotional communications. Service messages may include appointment reminders, confirmations, access questions, delivery notices, account/order notifications, and other communications related to services you requested.

Marketing or promotional text messages are sent only through the applicable opt-in process when consent is required. Message frequency may vary. Message and data rates may apply. You may reply STOP to a supported SkyHaus text thread to opt out of covered text messages and HELP for help where supported. SkyHaus will honor text-message revocation and opt-out requests as required by applicable law. If an active project still requires communication after a text opt-out, SkyHaus may use another lawful contact method, such as email or a non-automated call, when appropriate.

Marketing emails include an unsubscribe method when required. You may also contact SkyHaus to update communication preferences.

Cookies, Analytics and Advertising Measurement

The SkyHaus website may use cookies, pixels, tags, local storage, and similar technologies. These may support essential website functions, security, preferences, analytics, performance, attribution, and advertising measurement.

Analytics and advertising providers may receive information such as IP address, device/browser information, page visits, referring pages, interactions, and identifiers used to understand website traffic or measure advertising performance.

You can often control cookies through your browser or device settings. Blocking certain technologies may affect website or booking functionality. Where applicable law requires consent, recognition of an opt-out preference signal, or another control for a particular analytics or advertising technology, SkyHaus will implement or honor the required control before relying on that processing where the law applies.

Photography, Video, Property and Construction Media

SkyHaus services may create media of private property, construction sites, occupants, workers, visitors, vehicles, signage, documents, and other items visible at a location, including people intentionally featured at the Client’s request. Clients should remove or conceal sensitive personal information, access codes, valuables, private documents, or other items they do not want captured before the appointment when practical.

Media ownership, Client usage rights, portfolio permissions, opt-outs, and project-specific confidentiality obligations are governed primarily by the Client Service Agreement & Media License and any applicable SOW or NDA.

For Orders accepted under the Client Service Agreement, SkyHaus may use Property-only Final Media for portfolio and organic marketing unless the Client opts out in writing, subject to the limitations described in that Agreement. SkyHaus obtains separate permission before prominently using an identifiable person from a client project in SkyHaus’s own marketing.

Data Retention and Deletion

SkyHaus retains personal information for periods reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and accounting records, enforcing agreements, handling disputes, protecting security, and complying with law.

Retention periods vary by record type. Some contract, booking, consent, tax, accounting, and dispute records may be retained for several years. Call recordings, routine communications, transcripts, project working files, and media may be retained for shorter operational periods. Client access to delivered Final Media is governed by the applicable Client Service Agreement and delivery instructions.

SkyHaus may retain information longer when reasonably necessary for an active dispute, unpaid balance, audit, investigation, legal hold, insurance matter, or other legal/business requirement. When information is no longer reasonably needed, SkyHaus may delete, anonymize, aggregate, or securely dispose of it.

Your Privacy Rights and Choices

Depending on where you live and which privacy law applies to SkyHaus, you may have rights regarding personal information, such as the right to request access, correction, deletion, or a portable copy of certain data, and the right to opt out of certain targeted advertising, sales, or qualifying profiling.

You may submit a privacy request through the contact methods in Section 16, including the SkyHaus website contact form, telephone number, or postal address. SkyHaus may take reasonable steps to verify your identity and authority before fulfilling a request. SkyHaus will respond within the time required by applicable law and may deny or limit a request where an exception applies, such as when information must be retained for tax, contract, security, legal, or dispute purposes.

If applicable law gives you a right to appeal a denied privacy request, you may submit an appeal through the same contact method and clearly identify the request as a privacy appeal. SkyHaus will not unlawfully discriminate against you for exercising applicable privacy rights.

Security

SkyHaus uses commercially reasonable administrative, technical, and physical measures appropriate to the nature of the information and the size of the business to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include access controls, account protections, device and storage safeguards, backups, limiting access to people who reasonably need the information, and use of third-party service providers for defined business functions. No internet transmission, cloud platform, device, or storage method can be guaranteed completely secure.

Data Incidents

If SkyHaus becomes aware of a security incident involving personal information, SkyHaus will investigate and take reasonable response measures. Where applicable law requires notice to affected individuals, regulators, or others, SkyHaus will provide the required notice.

Children’s Privacy

SkyHaus booking services are intended for adults. The website is not directed to children under 13, and SkyHaus does not knowingly solicit personal information from children under 13 through the website.

A child or minor may incidentally appear in property media or may be intentionally included in commissioned media at a Client’s request. Project participation and permissions are governed by the Client Service Agreement and applicable law rather than by treating the child as a website customer.

Third-Party Links and Services

The website, messages, galleries, or other SkyHaus communications may link to third-party websites or services. Their privacy practices are governed by their own policies, and SkyHaus is not responsible for privacy practices of third parties it does not control.

Changes to This Privacy Policy and Contact

SkyHaus may update this Privacy Policy as business practices, technology, or law change. The published policy will identify its effective date. If a change materially affects how SkyHaus handles personal information, SkyHaus may provide additional notice when required by law or appropriate under the circumstances.

Questions, privacy requests, communication-preference requests, or portfolio-use opt-outs may be submitted through the contact methods published on the SkyHaus website or to:

• SkyHaus Aerials LLC
• 13423 Blanco Rd Unit #3291, San Antonio, Texas 78216
• Phone: (210) 972-5244
• Website: skyhausaerials.com